Operations Director Position
Liverpool
Dear John,
I am writing to express my keen interest in the position of Operations Director at HMS. With extensive experience in both operational and technical management within the construction and housing industry, coupled with a talent for streamlining processes and enhancing efficiency, I am confident that my skills and experience make me the ideal person to fit within your team.
With extensive senior leadership experience in the construction sector, I am well-positioned to take on the role of Operations Director – Construction at HMS, bringing a proven track record of successfully delivering major programmes across planned maintenance, retrofit, refurbishment, and new build development. I have led complex, multi-disciplinary teams through transformational projects, always ensuring that work is delivered safely, compliantly, and to a consistently high standard. My approach is underpinned by a deep understanding of health and safety legislation, building regulations, and compliance frameworks, ensuring robust governance and risk mitigation across all operations.
What sets me apart is my ability to combine strategic leadership with advanced technical capability. I bring unique skills in 4D modelling, project planning and data analytics, leveraging platforms such as Power BI to transform how operational data is captured, visualised, and used to inform decision-making. This allows me to track performance in real time, model scenarios, and forecast outcomes—supporting smarter planning, enhanced communication, and stronger accountability at every level. By embedding technology into HMS’s operational and reporting structures, I will drive more agile, transparent, and forward-thinking construction services that align with the company’s commercial and social objectives.
Equally important is my ability to lead, inspire, and develop people. I have built high-performing teams across diverse functions by creating a culture rooted in accountability, collaboration, and shared purpose. With a strong commercial focus, I have successfully led on budgeting, performance monitoring, and delivering cost-effective solutions without compromising quality. I am excited by the opportunity to contribute to HMS’s ambitious vision, transforming how we build and invest in homes and communities at scale, while ensuring long-term value and impact.
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I believe that the work I do makes a difference to peoples lives for the better and its that satisfaction that drives me to succeed, a trait I believe would be well suited to Miller Homes core values of Pride and People. My values are also aligned with the values of the business which makes me feel a good fit for a senior role to help build and promote a rewarding place to work. I’m a strong believer that when your values are aligned with the business that shows in everything you do.
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Architectural - My career started off as an architectural technician and this gave me understanding of how projects are developed, and details finalised. It allowed me early experience of working with local authority bodies regulatory authorities. Now as a Design Director I manage the complete design process, appoint and mange my core design team and all the consultant teams to fully co-ordinate and deliver technically challenging BIM level 2 compliant schemes.
Pre-Contract - For the last 10 years I have been working in pre-construction and the technical delivery of live projects developing designs and cost plans from initial brief through to post construction handover in some instances. I have built many long lasting relationships with key stakeholders and design teams and delivered several award winning schemes.
Post-Contract - I have the proven ability to deliver post contract negotiations and then move quickly to facilitate a meaningful start on site, knowing from experience what is required to get a project moving quickly once into contract which builds confidence with the stakeholders and benefits the business in gaining a crucial lead on site commencement.
Operational - I have over 10 years as a site/project manager managing an array of new build and refurbishment schemes in greenfield/brownfield/city center sites and within live buildings and complexes.
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Adaptable - Having worked for various scale companies throughout my career I am used to working within and managing lean teams and using what available resource I have at my disposal to achieve my goals. I am able to work autonomously and you will never hear me say “that’s not my job” when a task needs completing as part of the team ethos
Approachable - I am the type of leader that takes time to get to know my team personally, it’s not always about work and I take time to chat about life outside of work, I believe having this approach makes for a better working environment and team ethos and gives my team members the confidence to talk to me freely and in confidence when something work related is bothering them.
Empathetic - A skill I have taken a long time to learn is my ability to be empathetic to team members at their time of need. I listen, understand, and care, I can keep my emotions to one side and show compassion and understanding when required.
Positive - I believe in always having a positive and optimistic outlook on things, I am the type of leader who is always smiling, keeps team moral high no matter how much pressure were under and appreciates the effort each team member puts in to achieving our goals.
Strives for Improvement - My nature is to constantly look for ways to improve processes and make things more efficient, a trait that aligns well with Miller Homes core value of Prospering. It’s a principal I have had engrained in me from an early age, and I have developed countless tools and processes that are used by most of my previous and current employers. I adapt the principals of lean management whenever possible to develop efficient tools to help my team and workplace succeed.
Consistent - I always deliver on time, I am conscientious and pride myself providing a level of technical expertise that differentiates us from the competition and gives us a competitive edge.
Driven - Setting realistic timescales and achieving results is something I excel at. My whole career has been about delivering results and this ethos is engrained in my day to day management of my team. I am confident in my approach and able to work autonomously under my own initiative to deliver the task at hand.
Clear and Concise - I take pride in the work I deliver. I ensure its clearly set out, accurate and fully auditable.
Organised - I manage my time effectively. I delegate efficiently and hold my team to account when required to achieve results. I keep everybody informed to ensure were all working to achieve the same goals. I work in a paperless ethos and keep a clear and organised workspace.
Accountable - I make decisions when required to do so, I always ensure there informed and in the best interests of my employer. I always stand behind any decision I have made and accountable for the actions of my team.
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Great Communication and Presentation Skills - I am an expert with Office 365 software packages such as PowerPoint, excel, word etc. I can demonstrate my ideas and concepts effectively utilising CAD software to illustrate change and benefits to stakeholders. I am an advanced excel user who has numerous tools I’ve developed to effectively manage multiple processes providing clear and concise dashboard views to track and manage multiple processes simultaneously.
Value Engineering - A skill I am unrivalled at. I look at design differently from my counterparts due to my experience and I find value in places nobody would look to consider and my out the box thinking often sets our tender returns apart from the crowd.
Buildability - I can look at a layout of any scheme and understand the way it should be built, how it should be showcased, how it needs to be serviced during construction, and how it can be successfully built out with minimal disruption to the end users.
Change Management - My ability to manage change has come through years of experience. Having processes in place to document and drive this changes is key to ensuring the overall design process remains on track and client expectations are managed effectively.
Stakeholder Management - I am a people person, I am positive, focused and deliver results to my stakeholders and am respected for that. Many of the University schemes I have worked on have multiple stakeholders and having effective stakeholder engagement plans and processes helps build that early relationship and delivers success.
CAD Skills - My ability to utilise CAD software such as REVIT, Autocad, Navisworks, Sketchup, Enscape etc. allows me to decipher designs and put them back together in a way that generates savings and demonstrates buildability and efficiency.
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As an initiative-taking leader one of my standout qualities is my ability to manage and develop tools and processes to streamline and improve efficiency for the benefit of my employer and my team. I am not afraid of being bold and taking calculated risks to push the business forward and always deliver on what I set out to achieve. Its this sense of ownership and pride that has helped me forge long lasting relationships with customers and there professional consultants that has led to repeat business.
I am the ideal candidate for the Technical Director role at Miller Homes Northwest, combining hands-on site expertise with strategic technical leadership. With several years as the lead on-site professional in house building, I possess a solid, practical understanding of planning matters, warranty providers, building control, service connections, sustainable drainage design and discharge consents and highways improvement works.
Over the past decade, I have successfully led projects and departments as the technical authority, driving high-performing teams and consistently delivering outstanding results. My extensive experience with group house types and prototype builds has directly contributed to innovation and quality within the company’s housing portfolio.
I am extremely passionate about my role and committed to excellence, which fuels my dedication to continuous improvement. In this position, I am confident in my ability to lead and develop the Technical Department, providing strategic planning and technical advice at a regional level.
As a key member of the regional management team, I bring deep pre-construction experience, conducting thorough due diligence on numerous tender opportunities to support land evaluation and acquisition decisions. I am prepared to take full ownership of design and engineering disciplines across the region, helping Miller Homes Northwest meet its financial targets and exceed KPI expectations, while contributing to the group’s broader strategic goals. Below I have expanded on the Key Functional Areas of the role and how I am the right choice to deliver these for Miller Homes.
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With a strong background in technical leadership and strategic development across tier 1 contractors, I am uniquely positioned to thrive as Technical Director at Miller Homes. During my time at Willmott Dixon, I led a group-level product management role for Sunesis, where I was responsible for delivering modular, group-designed educational buildings across the North of England and across the country. This role required not only technical expertise but also a strategic approach to standardisation, cost efficiency, and regional delivery. Additionally, my work at Bowmer and Kirkland and Midgard involved developing and implementing group-wide technical processes that ensured consistency, innovation, and operational efficiency across national technical teams. These experiences have honed my ability to provide both strategic direction and practical technical support at the regional and group level—capabilities that align directly with the core responsibilities of the Technical Director role at Miller Homes
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We work in an industry that is all about building relationships. I come to you with a proven track record of leading high-performing technical teams, I am confident that I am the right candidate for the Technical Director role at Miller Homes. My leadership style is rooted in collaboration, accountability, and continuous development—values that foster a strong work ethic and instil pride within my teams. I thrive on working closely with my team members to equip them with new techniques and tools that help them manage their workload more effectively, and I take genuine satisfaction in passing on my knowledge and experience to support their growth. I am known for being consistently positive and highly approachable, creating an open environment where team members feel supported and motivated. I perform well under pressure, remaining calm, focused, and solutions-oriented—traits I believe are essential for a strong and effective leader. By nurturing a culture of learning and professionalism, I ensure that every team member is empowered to excel, contributing to a team that is not only technically proficient but builds a relationship based on trust with project stakeholder both internally and externally.
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I am the ideal candidate for the Technical Director role at Miller Homes because I bring a strong blend of leadership, technical expertise, and a passion for fostering creativity and innovation within teams. I have a proven track record of inspiring technical teams to think outside the box while maintaining a clear focus on commercial viability, ensuring projects are not only innovative but also aligned with business goals. I develop and provide tailored tools to my team to help them excel, empowering them to work more efficiently and effectively. Additionally, I deliver invaluable insights through BIM integration in projects, enhancing decision-making and driving technical excellence. I am also highly receptive to feedback, using it constructively to better support my team and promote a culture of continuous improvement. This approach drives performance, keeps the team at the forefront of industry advancements, and ultimately delivers high-quality, forward-thinking solutions that support Miller Homes’ reputation for excellence.
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I am the ideal candidate for the Technical Director role at Miller Homes due to my extensive experience and proven track record in managing complex technical aspects of development projects. With years of hands-on involvement in planning, building control, service connections, drainage design and discharges, highway works and approvals, project financing and valuations working closely with warranty providers and providing timely packages of information aligned with my technical programmes I bring a comprehensive understanding of the critical elements that drive successful project delivery. My collaborative approach has enabled me to work effectively with a wide range of statutory authorities and project stakeholders, ensuring clear communication and alignment throughout all stages of development. this cooperative experience has consistently resulted in the timely resolution of technical challenges and the achievement of high-quality outcomes, making me well-equipped to lead the technical management responsibilities at Miller Homes
Location: Being within 52 miles of the regional office makes the office commute sustainable and practical, and its a route I am used to making having worked in Manchester City Center for several years